We ask that you be please select an appointment slot that will minimize the chance of any last minute change or cancellation. If you will be late by more than 10 minutes, please provide us with a courtesy call/email or we will may need to cancel your appointment. We ask that clients who cancel w/in 24 hours of the appointment or No-shows, pay a 50% fee. And those who No-show must pay 100% of the session fee. 

 Please note that all same-day bookings must be confirm by us by email or phone. Thank you.

​Please note that we do NOT offer refunds on work performed or reimburse any medical costs for any medical issue , including allergic reactions. If you do not agree with w/ this policy, we politely ask that you please cancel ASAP (w/in 24 hrs please). If you do not promptly cancel, we understand that you agree with w/ our policies and ACCEPT ALL RISKS.

It’s important that you do not have any eye makeup on for the appointment. And if possible, please remove any eye make up at least 2-3 hours before the session. Our lash extensions typically last 2-3 week, but if the direction (below) are not closely followed, the duration may be substantially shortened. As well as having multiple back-to-back Fill sessions. We do not guarantee work if you’ve had more than 2 Fill session in a row.

Please let us know if you have any allergies, sensitive skin or any other health or beauty information that you feel we should know. Also, please let us know if you have any questions or concerns we may address before your session. We’ll do our best to make your experience with us a wonderful one!

To maintain this look and extend the life of your lashes:

• Do not wash eyes or shower and avoid crying, sweat, and steam for 24 hours after lash application. Moisture and heat will weaken the adhesive.
• Do not swim or spa for 72 hours after lash application to allow adequate time for bonding.
• Be gentle with your lashes for 72 hours.
• Avoid rubbing and pulling your eyelashes. This WILL cause the lash extensions and possibly your own lashes to fall off.
• Do NOT use an eyelash curler on your extensions.
• Avoid oil-based and waterproof mascara, eyeliner, or other oil-based products around the eye socket. Only our specially formulated mascara for extensions can be   worn. Regular mascara is not recommended for use as it will dissolve the bond with the lashes. Gently remove mascara with water-based eye makeup remover.
• Apply mascara on the tips only.
• Avoid any creams, eye makeup removers, lotions, sunscreens or cleansers containing oils on or near eyelashes. Oils can loosen the bond of lash extensions. Care must be taken to apply eye cream sparingly with avoidance of the lash line area.
• Do NOT use cotton balls or swabs. ONLY use lint-free products around your lashes.

Bottom line: ONLY Use Oil-Free products

• Extend Your Lashes recommends touch-up appointments every 2-3 weeks, to fill in the areas where the natural lashes has fallen out and new lashes are growing in.
• Cutting the eyelash extensions is not recommended as you could end up cutting your natural lash.

Here’s a video to watch:

Makeup removal tutorial:  https://www.youtube.com/watch?v=jkSjLRjg1z4

Our Yelp! page:  https://www.yelp.com/biz/olivia-and-lash-palo-alto-4

Optional Aftercare

• Avoid sleeping on your face, and be cautious of your extensions while sleeping on your side
• Clip your hair away from your eyes, since this may cause your extensions to itch
• Lightly brush your eyelash extensions with your fingers, tweezers or a dry mascara brush to straighten them
• Wash your face with lukewarm to cool water to avoid irritating your eyes.